As the BT Redcare shutdown date of 1 August 2025 approaches, alarm installers face the challenge of ensuring their customers remain protected and connected. With BT Redcare Secure, Classic, and GSM systems becoming obsolete, now is the time to assess your installations and plan for seamless transitions to future-ready solutions such as AddSecure NGP.
In this post, we’ll explore:
- What units are affected
- What you need to do to secure your installations
- Key considerations when replacing older solutions
1. What units are affected?
Systems running on BT Redcare Secure, Classic, or GSM will stop functioning as of the shutdown date. Customers relying on these units will face service interruptions unless action is taken.
However, existing NGP units are not affected. These systems have already been migrated to a dedicated and resilient AddSecure platform, ensuring they remain operational at the highest security.
2. What do you need to do?
For existing NGP installations:
No action is required. Your current NGP units are already future-ready and migrated onto AddSecure’s dedicated platform.
For legacy units:
Identify outdated systems: Check customer sites for systems running on BT Redcare Secure, Classic, or GSM that will be impacted by the closure.
Upgrade to AddSecure NGP: Replace outdated units with AddSecure NGP units, available via your Alarm Receiving Centre (ARC). These units connect directly to AddSecure’s dedicated platform, ensuring a future-ready and secure solution.
Communicate with your customers:
Educate your customers about the BT Redcare shutdown and the importance of transitioning to a future-proof solution. Highlight the importance of uninterrupted service and security.
3. What to consider when replacing older units
When replacing legacy units, keep the following factors in mind:
Security and reliability
Prioritise systems that operate on dedicated platforms free from legacy traffic or dependencies. This ensures uninterrupted service and peace of mind for your customers.
Installation efficiency
Opt for solutions that are straightforward to install and configure, saving time on-site and reducing operational costs. AddSecure NGP units are designed for simple deployment and connect directly to our cutting-edge platform.
Continuous monitoring and comprehensive overview
Pick a solution that provides you with continuous monitoring of your alarm system’s communications, ensuring real-time alerts to the designated recipient.
Why choose AddSecure NGP?
- Reliable platform: Purpose-built for alarm signalling, ensuring seamless functionality at the highest security.
- Easy ordering and installation: New AddSecure NGP units are available through your Alarm Receiving Centre (ARC) and are designed for hassle-free deployment.
- Expert support: AddSecure’s technical support is always just a call away