BT Redcare to be shut down in August 2025
How to support your customers to ensure service continuity and security
What's happening?
On August 1st, 2025, BT Redcare will shut down operations. Systems running on BT Redcare Secure, Classic or GSM will stop working – exposing your customers to potential security risks and operational disruptions. AddSecure stepped in to ensure service continuity for customers – offering seamless transitions to our advanced digital solutions and making it easy for you to migrate your customer to a future-proof solution.
Get startedWhat should you do?
Evaluate & prioritise: Identify outdated systems
Inform your customers: Highlight the risks of inaction and the benefits of acting now
Offer the solution: Introduce AddSecure NGP – a secure and future-ready alternative
Get started
Contact us to get started. Together, we’ll craft a tailored migration plan that ensures a seamless and stress-free upgrade.
Why should you choose AddSecure
Fast & easy ordering
Simplified processes to get replacements quickly.
Tailored transition plans
Expert advice to minimise disruptions for your customers.
Unrivalled technical support
Our seasoned engineers are always just a call away.
Don't let your customers face unnecessary risks. Contact us to get started. Together, we’ll craft a tailored migration plan that ensures a seamless and stress-free upgrade.
Contact us!“We understand the importance of a smooth transition for our customers. Our dedicated team is committed to providing the necessary expertise and support to ensure a seamless migration process.”
Wim Harthoorn, Director of Sales for Smart Alarms at AddSecure.
Read the Press ReleaseQ&A Customers
What can BT Redcare NGP’s customers expect?
What can BT Redcare Legacy’s customers expect?
How will this impact BT Redcare’s customers’ existing products and services?
How will support for BT Redcare’s customers be arranged? Will the existing support teams remain in place to support current services?
How do customers order replacement equipment or devices moving forward?
How will the BT Redcare NGP solutions be delivered?
Who will Alarm Receiving Centres contract with?